Common questions. Plain answers.

Who is James Li?

James Li is the public working name of Jian Li, a Financial Adviser registered on the Financial Service Providers Register as FSP90281. He is the sole director and shareholder of GOLD STAR INSURANCE SERVICES LIMITED and is currently engaged by Wealthpoint Limited (FSP678011) to provide financial advice on Wealthpoint's behalf.

Is Gold Star a licensed financial advice provider?

No FSPR record was located for Gold Star Insurance Services, and this site does not present Gold Star as a licensed Financial Advice Provider. Financial advice is provided by James Li on behalf of Wealthpoint Limited. The disclosure page sets this out in full.

What insurance topics can I discuss with James?

The Personal Insurance page explains ten topics, including SiteCover contract works. The Business Insurance page covers four areas in detail: Material Damage (Business assets insurance), Business Interruption, Liability and Commercial Motor. James will confirm the advice scope and product options relevant to your circumstances.

What does advice cost?

Wealthpoint's public terms describe a model where advisers may receive commissions from product providers, and where any fee charged to you would be disclosed in advance. The disclosure page explains this structure and links to the published source.

How do I make a complaint?

Start by contacting James directly by email or phone. The complaints page describes the internal process, the aim to resolve complaints within 10 working days under Wealthpoint's terms, and the free, independent IFSO Scheme you can escalate to.

How is my personal information handled?

The privacy page explains what is collected when you get in touch, why, and your rights under the Privacy Act 2020, including the right to access and correct your information.

Where can James provide advice?

This website does not publish a meeting location or a defined geographic service area. Contact James directly to discuss whether he can help with your location and circumstances. The registered office shown on the Contact page is not a meeting location.

Is this website available in Chinese?

Yes. Every page has a Simplified Chinese version. Use the language switch at the top of any page.

How do I contact James?

Email james.li@certusnz.co.nz, call 09 365 5918, or call the mobile number 021 687 518. The Contact page also lists the postal address and company details.

Something not covered here? Email james.li@certusnz.co.nz to contact James directly.